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Creating Services

Services are the jobs you offer. Customers select services when booking through the Public Booking Page. The services you configure determine how long each appointment takes and what customers see as their options.

How to Create a Service​

  1. Go to Settings → Services
  2. Click Add Service
  3. Enter the service details (see below)
  4. Click Save

Service Fields​

Name​

The name customers see on the Public Booking Page. Use clear, plain language your customers will recognize. Examples:

  • Standard Cleaning
  • Deep Clean
  • HVAC Tune-Up
  • Lawn Mow — Small Yard

Duration​

The estimated time in minutes required to complete this service. RouteSense™ uses duration to calculate when a resource will be free for the next appointment.

Set a realistic duration that includes time to perform the work. Buffer time for travel and preparation is handled separately by RouteSense™.

tip

If your service varies in duration based on property size or complexity, consider creating multiple service entries — for example: Lawn Mow — Small, Lawn Mow — Medium, Lawn Mow — Large.

Price (Optional)​

The price customers see for this service on the Public Booking Page. This is a display value only — Chronicaly does not process payments through the booking page. Leave blank if you prefer not to display pricing.

Description (Optional)​

A short description shown to customers during the booking process. Use this to set expectations about what the service includes. You can save a service without a description if none is needed.

Track Quantity​

A yes/no option that controls whether customers can specify how many units of this service they need. Set Track Quantity to Yes for services that scale by count, such as Window Cleaning — Per Window. Set it to No for flat, one-per-appointment services like HVAC Tune-Up.

How Services Affect Scheduling​

When a customer selects multiple services, RouteSense™ adds the durations together to calculate the total appointment length. This total duration is used when checking whether a time slot is available for a given resource.

Managing Your Service Catalog​

You can edit or deactivate services at any time. Deactivating a service removes it from the Public Booking Page but does not affect existing appointments that already include that service.

Reordering Your Service Catalog​

Each service in your catalog has a drag handle you can use to change its display order. Drag a service to a new position in the list to move it above or below other services. The new order persists and is reflected in the order customers see services on the Public Booking Page.

Use reordering to feature your most popular or highest-priority services first, making them easier for customers to find during booking.

Previewing a Service​

Select the preview action on any service in your catalog to see how it will appear to customers before you publish changes. The preview shows the service name, duration, price, and description exactly as a customer would see them on the Public Booking Page.

tip

Use the preview to check your description wording before saving, especially after editing a service that's already live.