Public Booking Page
The Public Booking Page is the customer-facing interface where people schedule appointments online — no phone call required. Chronicaly generates a unique booking URL for your organization that you can share anywhere: your website, Google Business Profile, social media, or email signature.
What Customers Experience
The Public Booking Page walks customers through a six-step wizard: Location, Contact, Notes, Services, Date & Time, and Review. After the customer confirms, a Booking Confirmed screen displays as the terminal state — it is not a separate step in the stepper.
Step 1 — Location
The customer enters their service address. Chronicaly immediately checks whether the address falls within your defined service area and displays a confirmation.
Customers outside your service area cannot proceed. This prevents bookings you cannot fulfill.
Step 2 — Contact
The customer enters their name, phone number, and optionally their email address. Chronicaly checks for an existing customer record matching that phone number. If a match is found, the customer's previous information is pre-filled.
Step 3 — Notes
This step is optional. The customer can add special instructions or details about the appointment — such as gate codes or pet warnings — before moving on. Customers can skip this step without entering anything.
Step 4 — Services
The customer selects one or more services from your catalog. The system calculates the total estimated duration and optional price estimate for the selection.
Service tiles are compact and sized for a name and price, expanding only when a service has a description. When a customer selects a service, its quantity displays next to the price, and selection uses a filled Add button rather than a checkbox. Services are listed in the order you configure in your service catalog.
The summary card showing the customer's running selection sits to the right of the service list on desktop screens and stacks below the list on mobile screens.
Step 5 — Date & Time
Date and time selection is a single combined step. The customer picks a date from a date picker at the top of the screen, and RouteSense™ presents available time slots for that date below it.
How RouteSense™ Calculates Available Slots Slots are calculated based on the resource's existing schedule, travel time from the prior appointment's location to the customer's address, and the duration of the selected services. Slots that cannot be realistically reached are not shown.
Customers see slots labeled Next Available — they do not see which specific resource is assigned. Chronicaly automatically selects the nearest available resource to minimize travel time.
Step 6 — Review
The customer reviews their appointment details and confirms. When they confirm, the system places a soft hold on the slot to prevent double-booking while the appointment is being processed.
If your location requires approval, the appointment enters a Pending status. If your location is set to auto-approve, the appointment is immediately confirmed and notifications are sent.
Booking Stepper Design
The stepper at the top of the Public Booking Page uses icons for each of the six steps rather than plain numbers, matching the visual pattern used in Chronicaly's account-onboarding wizard. The label for the current step is fully visible, while labels for steps that are not active are greyed out.
The connecting line between steps fills in with a green stroke as the customer completes each step, giving a clear visual indication of progress through the flow.
White-Label Branding on the Public Booking Page
The Public Booking Page reflects your organization's own brand rather than Chronicaly's. Your organization's logo appears at the top of the page with your organization name displayed underneath it, and the page background is white so it does not clash with your brand colors.
A Powered by Chronicaly footer appears at the bottom center of every step, giving Chronicaly attribution without interrupting your organization's branding.
How to Find Your Booking Link
Go to Settings → Booking Page. Your unique booking URL is displayed at the top of the page. Copy it and share it anywhere you promote your business.
How to Test Your Booking Page
You can use your own booking link to walk through the full customer experience before sharing it publicly. Use a real address within your service area to see how slot availability works.
Book a test appointment using the Public Booking Page, then view it in your scheduler to confirm RouteSense™ assigned the correct resource and time.