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Service Areas

A service area defines the geographic region where your business accepts appointments. When a customer enters their address on the Public Booking Page, Chronicaly checks whether it falls within your service area. Addresses outside your service area cannot be booked.

How to Define a Service Area​

  1. Go to Settings → Service Areas
  2. Click New Service Area
  3. Draw your coverage boundary on the map
  4. Save the service area

You can draw your boundary as a polygon by clicking points on the map to define the edges of your coverage zone.

How Address Validation Works​

When a customer enters an address on the Public Booking Page:

  1. Chronicaly geocodes the address to a geographic coordinate
  2. The coordinate is checked against your service area boundary
  3. If the address is inside the boundary, the customer can proceed
  4. If the address is outside the boundary, they are shown a message that the address is not in your service area

This validation happens instantly before the customer sees any time slots.

Internal Scheduler and Out-of-Area Addresses​

When your team creates an appointment using the internal scheduler, they see the customer's address plotted on a map with your service area boundary overlaid. A color-coded indicator shows whether the address is inside or outside your service area:

  • Green — Address is within the service area
  • Red — Address is outside the service area

Internal schedulers can proceed with an out-of-area appointment even when the indicator shows red. This gives your team flexibility to make exceptions — for example, for a long-standing customer just outside your boundary.

tip

The ability to override service area restrictions is intentional. Internal schedulers are trusted users who can make judgment calls that the automated Public Booking Page cannot.

Multiple Service Areas​

You can define more than one service area per location. This is useful if your coverage zone is not a single contiguous region — for example, if you serve two separate metro areas.

An address is considered valid if it falls within any of your defined service areas.